Privacy & Cookie Policy

1. Introduction

Tavari B.V. ("Tavari", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, disclose, and protect personal data when you use our websites, products, and services, and describes your rights under the EU General Data Protection Regulation (GDPR).

2. Data Controller

The data controller is Tavari B.V., Hertog van Brabant 1, 5175 EA Loon op Zand, The Netherlands. For privacy inquiries, contact privacy@tavari.ai.

3. Personal Data We Process

• Identity and contact data (name, email, company, role)
• Account data (credentials, authentication identifiers)
• Usage data (pages viewed, interactions, device and browser)
• Support and communications data (messages, tickets)
• Payment and billing data (handled by our PCI-compliant processors)

4. Lawful Bases for Processing

We process personal data on the following lawful bases under GDPR Art. 6:

• Contract: to provide and administer our services
• Legitimate interests: to secure, maintain, and improve our services
• Consent: for certain analytics or marketing cookies (where required)
• Legal obligation: to meet compliance and accounting requirements

5. How We Use Personal Data

• Deliver, personalize, and support the services
• Communicate about product updates, security notices, and support
• Monitor and improve performance and reliability
• Detect, prevent, and investigate fraud and abuse
• Comply with legal obligations

6. Sharing and Transfers

We may share personal data with trusted processors (e.g., hosting, analytics, support) under data processing agreements. Where data is transferred outside the EEA/UK, we use appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements. We apply deletion or anonymization when data is no longer needed.

8. Your Rights

Subject to applicable law, you have the right to access, rectify, erase, restrict, object to processing, and data portability. Where processing is based on consent, you may withdraw consent at any time. To exercise these rights, contact privacy@tavari.ai. You also have the right to lodge a complaint with your local supervisory authority.

9. Security

We implement technical and organizational measures to protect personal data, including encryption in transit, access controls, and monitoring.

10. Cookies

We use necessary cookies for core site functionality and optional cookies for analytics and improvements. We only set optional cookies with your consent.

• Necessary cookies: strictly required for authentication, load balancing, and security.
• Analytics cookies: help us understand usage (set only if you accept).

You can change your cookie preference by clearing the browser’s site data or contacting us.

11. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal data.

12. Changes to This Policy

We may update this policy. We will post the updated version with a revised “Last updated” date and, where appropriate, notify you.