SaaS Terms and Conditions

1. Agreement

These Terms and Conditions ("Terms") govern your access to and use of Tavari’s software-as-a-service platform and related services ("Services"). By using the Services, you agree to these Terms.

2. Accounts and Access

• Customer is responsible for the accuracy of account information and maintaining the confidentiality of credentials.
• Customer determines and controls end user access; Customer remains responsible for end user activity.

3. Subscription and Payment

• Fees are specified in an Order Form or online checkout and are non-cancellable and non-refundable unless required by law.
• Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law.

4. Acceptable Use

Customer will not (and will not permit others to) misuse the Services, including by attempting to reverse engineer, circumvent security, or use the Services to store or transmit unlawful content.

5. Customer Data

Customer retains all rights to Customer Data. Tavari processes Customer Data to provide the Services and as otherwise described in the Privacy Policy. Customer is responsible for obtaining all rights necessary to submit Customer Data to the Services.

6. Confidentiality

Each party will protect the other party’s confidential information using reasonable safeguards and will use it only as necessary to perform under these Terms.

7. Security and Data Protection

Tavari maintains appropriate technical and organizational measures to protect the Services and Customer Data. Additional data protection terms may apply where required by law or contract.

8. Service Levels and Support

Support offerings and uptime targets may be defined in separate documentation or an Order Form.

9. Intellectual Property

The Services, software, and related materials are owned by Tavari or its licensors. No rights are granted except as expressly set out in these Terms.

10. Warranties and Disclaimers

The Services are provided “as is” to the maximum extent permitted by law. Tavari disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Tavari’s aggregate liability arising out of or related to the Services is limited to the amounts paid by Customer for the Services during the 12 months before the event giving rise to liability. Tavari is not liable for indirect, incidental, special, consequential, or punitive damages.

12. Term and Termination

Each subscription term is as stated in the Order Form or checkout. Either party may terminate for material breach not cured within 30 days. Upon termination, Customer must stop using the Services and Tavari will delete or return Customer Data according to the Privacy Policy and applicable law.

13. Publicity

Tavari may identify Customer by name and logo as a customer, subject to Customer’s reasonable brand guidelines. Customer may opt-out by written notice.

14. Governing Law and Venue

These Terms are governed by the laws of The Netherlands, without regard to conflicts of laws rules. The courts of the Netherlands will have exclusive jurisdiction.

15. Changes

We may update these Terms from time to time. The updated version will be posted with an effective date. Continued use of the Services after the effective date constitutes acceptance.